We recommend sending Rights Requests to your users to ask permission before using their content for other purposes than showing it on a social wall, e.g. for integration in your shop. Our Rights Request feature will allow you to do this and to easily manage the process.

Supported Social Networks

  • The Rights Request feature is only available for posts collected from Instagram.

Sending a Rights Request

1. On your contentfry dashboard, select the individual post you want to send a Rights Request to. Click on the more option icon (...) on the post and then select Request Rights.

2. The request rights pop up will then open. Follow the following steps indicated in the pop up window:

  1. Define the Hashtag (A) the user shall use to reply to your rights request. Make it short and clear, e.g. #sayyes

  2. Write a comment to ask the user for the rights and tell him which hashtag he should use in his answer. We've prepared an example for you that you can use as starting point. We highly recommend to personalise it and add your terms of use. You can copy the text example to your clipboard. (B).

  3. Now click on open the post on Instagram (C). Make sure you're logged in with the Instagram Account that you've connected to contentfry. The name of the connected contentfry account is stated in the instructional text (D).

3. You can now paste your Rights Request as a comment on the original post. Please personalise our text template and add your terms of use.

4. Return to your contentfry dashboard and click on "Confirm Request".

5. Congrats, you're done! You now see the Request Rights icon on the top bar of the post in the contentfry dashboard.



The Status of your Rights Requests

After you've clicked on the "Confirm Request" button in the Pop Up, the window will close and the post will show a request rights icon. The colour of the icon indicates the status of your Rights Request.

🔘 Grey: Your Rights Request is still Pending

🔵 Blue: Your Rights Request has been Confirmed



Confirm or Revoke rights manually

In order for us to automatically set the Rights Request status on confirmed, the user must answer to your comment and use the defined hashtag. If he fails to do so, we will not be able to auto approve the rights request.

If the user is granting you the rights to use his photo in another way, you can manually confirm the rights for this post by following these steps:

  1. Click on the Request Rights Icon on the post you want to modify.

  2. The Request Rights pop up will reopen. Click on the "I already have rights" button to manually confirm your request.

3. You can also revoke rights in the same way. If you revoke rights or a rights request, the post will not show the request rights icon again.



View all your Pending or Confirmed Rights Requests

You can get an overview of all posts with a Confirmed status as well as a Pending status by filtering them accordingly. To do so, navigate to the more option (...) Icon in the Moderation bar.



Terms of use or legal page

We recommend that you inform the user about the exact use of his photo or video and his personal data. A good way to do so is to link to your own legal page with terms & conditions that your customers accept whenever they give consent to your request.



Important Notes on using the Request Rights feature

Requirements for the auto approval of the request

In order for contentfry to be able to auto approve a request and set the confirmed status, the user must fulfil the following requirements:

  1. The user must reply to your comment, meaning there must be a @your_account in his post.

  2. The reply must include the hashtag that you have set for this post.

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